Sapling Intelligence, an AI writing assistant for customer-facing teams, has used GPT-3 to develop a knowledge-based search feature that helps the sales and support teams by suggesting chat responses. Managers gain conversational insights to coach and prepare teams. Sapling was developed by former ML researchers at Berkeley, Stanford, and Google, and assists customer-facing teams serving startups as well as Fortune 500 clients.

About

Sapling works on most B2B helpdesk and sales engagement chat platforms through a browser integration. Using the OpenAI API's semantic search feature, we developed a knowledge base search feature that assists agents by suggesting chat responses, improving the customer experience for sales and support teams.

Sapling AI writing assistant for customer-facing teams. Sapling sits on top of CRMs and messaging platforms to help agents more efficiently compose personalized responses.

Source: https://beta.openai.com/?app=customer-service